Your Feedback
We use comments, compliments and complaints to help us develop our service and our team. Every year we conduct surveys to help us understand how people feel about us, but people can share their feedback at any time.
We'd Love To Hear From You...
Every so often we know something might go wrong with the service you receive from us. If you’re unhappy with the care you receive or an element of our service, we want to hear from you.
We also want to hear from you if you’re happy with the care you’re receiving – it’s good to be able to thank the team and let people know they’re doing a good job, so if you have a compliment, congratulation or complaint, you can find all the different ways to give us your feedback on this page.
The Care Quality Commission offers guidance on how to make a complaint.
Sharing Feedback
Our simple to use survey can be completed to give your feedback about any of our services.
To pay a compliment, raise a concern or make a complaint you can contact our team directly.
Complete a contact form:
You can call our friendly team on:
01732 207 944
Office hours are 9am to 5pm Monday to Saturday and 10am to 4pm Sunday.
You can email our team at anytime:
Care.VNLVK@nhs.net
We use NHSmail: the national secure collaboration platform for health and social care.
You should feel entirely comfortable in approaching the team members that support you or your loved one.
If your query cannot be responded to there and then, your feedback will be escalated to somebody that can help.